Step-By-Step Guide to Enabling or Disabling Your Campaigns
These instructions will guide you on how to enable or disable your campaigns in the Inbound application. Remember, disabling a campaign doesn't delete it; it simply stops collecting new lead information and sending notifications to assigned representatives.
1. Access Applications Menu:
Hover over the navigation bar to the left of the dashboard and select ‘Inbound’.
2. Access Campaigns Tab:
Navigate to the 'Campaigns' tab within the Inbound application.
3. Find the Toggle Switch:
Each campaign has a toggle switch labeled 'ON/OFF' on the right side. When a campaign is active, 'ON' will be highlighted in green, indicating it's live and collecting lead data.
4. Disable the Campaign:
To disable a campaign, click the 'ON/OFF' toggle switch. A pop-up notification will ask you to confirm your action. If you're sure you want to disable the campaign, select 'Yes'. 'OFF' will now be highlighted in orange.
5. Re-enable the Campaign:
When you're ready to reactivate the campaign, repeat the steps and toggle the switch back to 'ON'.
What Happens When I Disable a Campaign?
Disabling your campaign pauses its activity—it won't interact with the integration to update your dashboard with new lead information, and no new notifications will be sent to your assigned reps.
When you enable your campaign again, integrations will resume as normal. New phone calls and form submissions will appear on your dashboard, and your team will start receiving notifications about new leads, according to your initial setup.