Within the storefront, you will have access to two options for receiving customer support. This document will provide an explanation of each.
Both support options can be found on the storefront. Navigate to the left-side column. Then, look for Support beneath the subscription services. Click on Live Chat.
A chat window will appear on the right side of your screen. We automate this initial process to help you find solutions to your problem.
Type your question into the chat, and we will automatically look through our help center for the right answer to your question. We will provide several of those articles to you in the chat for you to review.
If we have an article that answers your question, you’re all set. If not, you can ask another question or click Get in Touch.
If you need to get in touch, leave your name, the best email to contact you at, a summary of your problem and up to five (5) attachments that can help us better understand your issue. Then, click Send.
Note - We currently have over 200 help center articles to assist you with any issues you may encounter when using our platform. By sending us a new query, we will not only be able to provide you with a solution but can use your suggestions to further develop our help library. We appreciate your cooperation.
After leaving a message, you can expect a response no later than the following business day.
The alternative option for customer support is to email us directly. Navigate down to the Support options once more and click Email Us.
This will launch your preferred email software on your desktop. A new email draft will open to be sent to [email protected]. After sending your question, a representative should be in touch no later than the following business day.