In the event that payment fails or is denied for an active subscription on your account, you can now attempt to retry payment through your Settings.
Important Note - This feature is only available for an account that has the status Past Due. It will not work if the status is Active, Unpaid, or Canceled. If you are looking to reactivate a subscription with one of these statuses, you will need to reach out to our support team directly.
To do so:
Click on your profile picture in the top-right corner. Then, click on Settings.
In the left-side menu, go to Billing Preferences. Click on Subscriptions.
Scroll to the bottom until you see Other Subscriptions. Use the dropdown menus to locate the subscription in question. The subscription will read Past Due in a red block.
Click on the button next to this and click Retry.
The system will then re-attempt to use the payment entry on your account listed for this subscription. When we successfully receive payment, the Past Due text in red should change to Active in green.