Step-By-Step Guide to Using the Reputation Application
1. Access Applications Menu:
Hover over the navigation bar to the left of the dashboard and select ‘Reputation’.
2. Connecting Review Sources:
After you're inside the Reputation application, you'll have the ability to connect your business's review accounts like Facebook and Google Business Profile. These connections allow you to manage reviews without needing to log in to each platform individually.
3. Observing My Reviews:
Once your sources are connected, the Reputation application will automatically begin accumulating reviews. After a brief period, your dashboard should present your historical reviews from each source in chronological order.
4. Understanding Review Indicators:
Each review comes with relevant information such as the reviewer's name, profile image (if available), the date the review was left, and the review content itself. On the side, you'll find indicators for the type of review left. Positive reviews are marked green and apply to 'thumbs-up' or 4-star reviews and higher, while negative reviews are marked red and apply to 'thumbs-down' and 3-star reviews or lower.
5. Responding to Reviews:
Remember to respond promptly to reviews requiring attention. You can do this by leaving a message in the text box below the review.
6. Filtering Reviews:
As you start gathering more reviews, you can use the left-hand column to filter comments by status (those with replies, those that need a response), rating (by star rating or thumbs-up/thumbs-down), and source.
7. Search for Specific Reviews:
You can locate particular reviews using the search bar at the top of the page. This tool allows you to enter specific terms from the comment or the reply to locate matching reviews.
8. Sorting Reviews by Date:
Use the calendar widget at the top-right side of the page to sort your reviews by date. This allows you to focus on reviews received within a specific period.
9. Requesting a Review:
You can prompt reviews from your contacts by sending emails or SMS messages. To do this, click the button labeled 'Request Review'.
To learn more about how to do this, click here.
10. Adding a Review Source:
You can connect more review sources by clicking on the '+' icon. This starts the process of linking new review sources to the Reputation application.
11. Previewing Review Request Message:
Use the eye icon to quickly preview your review request message.
12. Accessing Reputation Settings:
To tweak Reputation settings, click on the gear icon.
We go over Reputation settings in greater detail here.
13. Reputation Reporting:
For a snapshot of your average ratings and reviews over time, click on the 'Reporting' tab. This feature provides a concise view of your performance in different time periods.
If you need a more in-depth tutorial on each of these metrics, click here.