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How to Install Live Chat on Your Shopify Website
How to Install Live Chat on Your Shopify Website
Updated over a week ago

Note: Access to the Conversations app is exclusively available to DashClicks Pro plan subscribers.

Access Applications Menu

Hover over the navigation bar to the left of the dashboard and select ‘Conversations’.

Step-By-Step Guide to Installing Live Chat on Your Shopify Website

This guide provides you with step-by-step instructions to install live chat on your Shopify website using the Conversations App. For information about generating the script for your site, see the primary help article.

Note: Be sure to proceed with caution as incorrect implementation may cause disruptions to your site.

1. Access Website Editor:

Log into the Shopify backend, and navigate to the 'Online Store' section in the left rail. Here, select 'Themes'.

2. Select Code Editor:

Once inside 'Themes', locate and click the 'Actions' button, then select 'Edit Code' from the dropdown options.

3. Access theme.liquid:

You will now find yourself within the Shopify code editor. Ensure that 'theme.liquid' is selected.

4. Input Live Chat Script:

Within the code section, find the closing body tag (</body>). Place the script you copied from the Conversations App right above this tag.

5. Save the Changes:

Once the script is properly placed, save your changes.

6. Confirm Live Chat Functionality:

After saving your changes, navigate to your website. You should now see a live chat bubble at the bottom of the site.

Note: If you don't see the live chat bubble, go back and double-check your steps, ensuring you've copied the correct script from the Conversations App.

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